Privacy Policy

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PRIVACY POLICY

Effective Date: March 16, 2025

Welcome to Fix-It-All Repairs, your trusted electronic repair shop! By using our services, you agree to the following terms and conditions. Please read them carefully before engaging with us. If you do not agree to these terms, you should not use our services.

At Fix-It-All Repairs, we value your privacy and are committed to protecting the personal information you provide. This section outlines how we collect, use, and protect your data.

We collect personal information necessary for the performance of our services, including:

• Personal Details: Name, address, email, phone number, and payment details.
• Device Information: Information about the device you are seeking repairs for (e.g., make, model, serial number).
• Repair History: Records of services provided, including repairs, diagnostics, and warranty details.
• Communication: Any information exchanged between you and our customer service team through emails, messages, or phone calls.

The information we collect is used for the following purposes:

• Service Delivery: To process your repair request, provide diagnostic services, and perform repairs.
• Customer Support: To respond to inquiries, handle complaints, and provide updates on the status of your repair.
• Marketing and Updates: To send you information about special offers, promotions, and updates to our services. You can opt-out of these communications at any time.
• Billing and Payments: To process payments, issue invoices, and manage any outstanding balances.
• Legal Compliance: To comply with applicable laws and regulations regarding business operations and financial transactions.

We do not sell or rent your personal information to third parties. However, we may share data with trusted partners or service providers who assist us in delivering our services, such as payment processors or delivery services, under strict confidentiality agreements.

To ensure compliance with industry standards and regulatory requirements, Fix-It-All Repairs uses A2P 10DLC (Application-to-Person 10-Digit Long Code) messaging for customer communications. By interacting with our services or opting in to receive text messages, you agree to the following terms:

• Opt-in and Opt-out: By providing your phone number, you consent to receive text messages related to the repair process, status updates, invoices, promotions, and other relevant information. You may opt out at any time by replying “STOP” to any of our messages.
• Message Frequency: We will send a reasonable number of messages related to your repair request, which may include reminders, updates, and promotional offers.
• Carrier Fees: Standard messaging and data rates may apply based on your mobile carrier’s plan.
• Message Content: You agree that the messages sent via A2P 10DLC may include transactional and promotional content related to our services. We are committed to using A2P 10DLC messaging responsibly and within the bounds of applicable regulations.

At Fix-It-All Repairs, we aim to provide the best service possible. To ensure fairness and prevent the abuse of repair services, we have established the following 90-Day Abandonment Policy:

• Unclaimed Repairs: If your device has been repaired and remains unclaimed for 90 days from the date of completion, we reserve the right to consider the repair abandoned. The customer will be contacted at least once during this period to remind them of the unclaimed device.
• Storage Fees: If your device remains unclaimed, we may charge a reasonable storage fee for the continued holding of the device beyond the 90-day period. The storage fee will be outlined at the time of the repair.
• No Refunds After 90 Days: After 90 days, if the device remains unclaimed, no refunds will be issued for repairs, and the device may be disposed of or recycled at our discretion.
• Exceptions: We understand that unforeseen circumstances may arise. If you anticipate being unable to claim your device within the 90-day period, please contact us to make alternative arrangements.

Fix-It-All Repairs will not be held liable for any damages caused to your device during the repair process that were not directly caused by our actions. We are not responsible for any data loss or corruption that occurs during the repair or diagnostic process. It is your responsibility to back up all data before submitting your device for repair.

We reserve the right to refuse service to anyone who violates these terms, disrupts our business, or causes harm to the reputation of Fix-It-All Repairs.

We may update or modify these Terms of Service at any time. Any changes will be effective immediately upon posting to our website. We recommend that you review this page periodically to stay informed about any updates.

If you have any questions or concerns about our Terms of Service, please contact us:

Fix-It-All Repairs LLC
Phone: 801-877-2915
Email: info@fixitallrepair.com
Website: www.fixitallrepairs.com